Refund policy

Return, Exchange & Order Policy

At Drip8, we aim to provide a smooth and satisfying shopping experience for every customer. Please read the following policy carefully before placing an order.

Exchange Eligibility

To be eligible for an exchange, the product must be:

  • In the same condition as delivered

  • Unused and not worn

  • With original tags and packaging intact

  • Accompanied by a valid order receipt or proof of purchase

Items that show signs of usage, washing, damage, or missing packaging will not be accepted for exchange.

How to Request an Exchange

To initiate an exchange, contact us within 7 days of delivery:

📧 Email: info@drip8.in

Once your request is reviewed and approved, we will provide instructions for the exchange process.

⚠️ Items sent without prior approval will not be accepted.

Exchange Charges

For exchanges due to size or color change:

  • A minimum fee of ₹150 will be applicable

  • This covers logistics and platform handling charges

We request your patience, as exchanges may take a few extra days to process.

Unboxing Video Requirement

To ensure transparency, an unboxing video is mandatory while opening your parcel.

This is required to verify any issues related to:

  • Damaged items

  • Missing products

  • Incorrect deliveries

❌ Without a proper unboxing video, claims for the above issues will not be accepted.

Make sure the video clearly shows the sealed package being opened.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Report within 24 hours of delivery

  • Share clear photos/videos for verification

After validation, we will arrange an exchange as per policy.

Return & Refund Policy

At Drip8, we primarily deal in T-shirts and customized fan merchandise.

👉 Therefore, returns and refunds are not available.

Why?

Based on past experiences:

  • Some customers used products and then returned them

  • In certain cases, different items were returned

  • Customized products cannot be resold

To maintain fairness and quality for all customers, we do not offer returns or refunds under any circumstances.

✅ However, we are happy to assist with exchanges for:

  • Size issues

  • Manufacturing defects

Prepaid Order Policy

  • Once a prepaid order is placed, it cannot be cancelled

  • Orders are processed immediately after payment

Cancellations due to personal reasons or change of mind will not be accepted.

Partial Payment Orders

For orders placed with advance payment:

If delivery fails due to:

  • Customer refusal

  • Unreachable contact

  • Incorrect address

  • Multiple failed delivery attempts

👉 The advance amount will be non-refundable.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Customized or personalized products

  • Used or worn items

  • Products without original packaging

  • Sale or discounted items

  • Gift cards

  • Perishable goods

  • Personal care/hygiene items

  • Hazardous materials

If unsure, please contact us before ordering.

COD & Order Verification Policy

To prevent fake or non-serious orders:

  • All Cash on Delivery (COD) orders may be verified

  • Our team may contact you via call, WhatsApp, or SMS

If:

  • The order is not confirmed

  • The customer is unreachable

👉 The order may be cancelled automatically

Repeated fake orders may lead to permanent blocking from COD orders.

Delivery & RTO (Return to Origin) Policy

If delivery fails due to:

  • Order refusal

  • Incorrect address

  • Unreachable phone number

  • Multiple failed attempts

👉 The shipment will be returned to our warehouse (RTO)

In such cases:

  • Re-delivery will require additional shipping charges

  • Advance payments will not be refunded

  • COD may be restricted for future orders

Address Accuracy Responsibility

Customers must provide:

  • Complete and accurate address

  • Correct PIN code

  • Active contact number

Drip8 will not be responsible for delivery issues caused by incorrect information.

Suspicious Orders

We reserve the right to:

  • Cancel

  • Hold

  • Request advance payment

for orders that appear suspicious, unusually large, or potentially fraudulent.

Payment Disputes & Fraud Prevention

Any false claims such as:

  • Chargebacks

  • Fake refund requests

may result in:

  • Permanent account restriction

  • Legal action if required

All orders are backed by tracking details and proof of shipment.

Customer Communication

We are always happy to assist you 😊

However, we request all communication to remain respectful.

Abusive or aggressive behavior may result in:

  • Delayed response

  • Refusal of service

Our Commitment

At Drip8, we strive to handle every order and concern fairly and transparently.

All decisions will be based on:

  • Product condition

  • Proof provided

  • Company policy

By placing an order on Drip8, you confirm that you have read and agreed to all the terms mentioned above.